Safety & Operations Updates

Last Updated: Monday, November 16 2020

UPDATE: As of Monday, November 16 we are limiting appointments to individuals, families and tight social circles in 30-minute increments.  We are open by appointment only.  We are still available by phone and email 7 days a week during normal business hours Monday-Friday 10-5:30, Saturday 10-6 and Sunday Noon-6.  Want to stop in to see the exhibit?  No problem.  Just give us a call in advance of your visit (607) 936-2011.  We look forward to seeing you again soon!

We care about you. We care about you, the Artists we represent and our community.  We’re doing our best to keep everyone safe.

What you need to know about West End Gallery’s business operations:
The Gallery is now open by appointment only.  We are currently in “Phase II Reopening” in NYS.  We submitted our Reopening Business Affirmation on 5/16/20 and created our “NY Forward Business Reopening Safety Plan” which is available for all visitors to review.  However, out of an abundance of caution, due to the rise in COVID cases in our region, we have decided to schedule Gallery visits by appointment.

We are available by phone and email during normal business hours 7 days a week!  Please reach out during these hours to set up your private appointment.

Business hours:
Monday – Friday: 10:00 – 5:30
Saturday: 10:00 – 6:00
Sunday: 12:00 – 5:00

Upon arrival at the Gallery, we are requiring that visitors please:
Updated 11/16/20: Appointments are limited to individuals, families and tight social circles
Updated 10/2/20: Sign in when you arrive (provide name, City/State of residence, time in/out)
Updated 10/2/20: Limit visits to 30 minutes or less
– Wear a face covering that covers the mouth and nose for the duration of the visit
– Use the provided hand sanitizer at either entrance station
– Follow the directional arrows for safest movement through the Gallery
– Maintain minimum 6′ social/physical distance during the visit

Are we cancelling any upcoming events?
No.  Our events will be modified.  We are proceeding with our 2020 Exhibit Schedule modifying all previously scheduled events.  In lieu of our traditional Opening Receptions we are extending the celebration on Opening Day from Noon – 7:00 pm. We are staggering all visits and limiting appointments to groups of 10 or fewer guests for the time being.

You can still enjoy the exhibit from home.
We will post the exhibit online the same day the exhibit opens. After all, the show must go on…online!

Mona Lisa by Pexels - West End Gallery - Appointments

How will you know about any changes to our operations?
We will keep you updated on any additional changes in business hours and operations on this page and through social media and email announcements. Follow us:  Facebook  /  Twitter  /  Join Email List

Some of the new precautions we are taking to make our environment as safe as possible. We are:
– Following strict sanitization procedures
– Using cleaning solutions approved by the CDC against SARS-CoV-2
(EPA Registration numbers: 4822-593, 777-114,777-99, 11525-30)
– Limiting the number of visitors in the Gallery (Currently set at a max of 10 visitors at a time)
– Ensuring one way flow in the gallery upon entry as guided by floor stanchions, decals and signage
– Staff/employees are now required to wear a three-layer medical/surgical mask
– Providing Purell brand soap in the restrooms
– Ensuring access to hand sanitizer (a minimum of 60% alcohol content) to all visitors
– Providing visitors with disposable gloves upon request or as an alternative to using hand sanitizer
– Ensuring we have a 90-day supply of face masks and disposable gloves for staff
– Displaying informational posters provided by the CDC/WHO on our Arts Bulletin Board and in the restrooms
– Continuing with recommended social distancing guidelines (minimum of 6′)
– Using floor decals as friendly reminders of such guidelines
– Utilizing a plexiglass guard at the counter
Update: Sign in when you arrive (provide name, City/State of residence, time in/out
Update: Limit visits to 30 minutes or less
– Implementing additional CDC/State guidelines and suggestions as the situation progresses
– You may review our “NY Forward Business Re-Opening Safety Plan” during your next visit.
– Offering private appointments and/or alternative PPE, including face shields, for those needing special accommodations
– Using 3 newly installed air purifiers with HEPA filters

We are committed to supporting the Artists we represent and remain available to our Clients.
We’re still here for you…and the 50 Artists we represent.  We are doing our very best to navigate the current situation. We will continue to explore creative solutions to work through this together.  We will adapt and comply as necessary to the current situation as it evolves. We appreciate your patience and understanding.  Feel free to reach out if you have questions or concerns.

Stay happy, safe and healthy.  We care about you…

Jesse, John and Lin



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